Once your order is placed, our team can help you with order status, pickup timing, delivery updates, and tracking information. Contact us with your order number, name, and phone number or email used on the order, and we’ll look it up for you.

Yes. We recommend seeing samples before making your final decision so you can compare colour, texture, and style in your space. Contact us to ask about available samples for the product you are interested in.

Yes. Depending on the product and location, orders may be available for warehouse pickup or delivery. Our team can help confirm stock availability, delivery options, estimated timing, and any special instructions for large flooring orders.

We want you to be fully satisfied with your purchase. Eligible online orders may be returned within 30 days of delivery for a full refund of the purchase price, minus shipping costs and a 25% restocking fee. Items must be returned in good condition, in their original boxes, and with all paperwork, parts, and accessories. Please note that moldings, underlay, glue, and unused product overages are not eligible for return. For full details, please see our Easy Return Policy

Yes. Our team can help answer questions about product selection, installation guidance, and warranty details. If you are unsure which flooring is right for your project, contact us and we’ll point you in the right direction.