NOTE: our in store returns policy is different than our online shopping site.

We want you to be fully satisfied with every item that you purchase from If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping cost and twenty-five percent restocking fee. The items must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to insure full credit. For no reason will merchandise be accepted after 30 days. You are responsible for the entire shipping charges (to and from). Our actual shipping cost is usually more than what you paid with your online order as we discount outbound shipping for our customers. Discounts may vary depending on size of order and the final destination.

We do not accept returns on moldings and other accessories such as foam underlay and glue and product overages not used.


Damaged Items

Please inspect merchandise carefully as to contents and conditions upon receipt. If you receive a damaged or defective item, contact a Customer Service Specialist immediately at 1(805)214-0992. Please supply the specialist with your order number, item number and tracking number from your original confirmation e-mail. The Specialist will also need your e-mail address and phone number.

United Wholesale Flooring will make every reasonable effort to replace the damaged or missing items provided it was noted on the paperwork you signed at the time you received the order. No Claims will be allowed without such notes being made. You Must save any damaged material and have it available for pickup. If you submit a claim for damaged material and do not have the damaged material for us to pick up, you will be billed for the replacement material and the freight to get it to you. If you refuse an order, you will be charged the actual original freight cost, the return freight cost and any restocking fees that might apply.